Foodie! Policies<\/strong><\/h1>\n

Just like everything about Foodie!, our policies are just as simple and friendly too.<\/p>\n

<\/h2>\n

Overview<\/h2>\n

At Foodie!, we are mindful of the diverse preferences of our customers and of the sensitive nature of consumables. We are totally on your side and will help you achieve your aim whenever you make a purchase from us.<\/p>\n

We try our best to understand your orders, make meaningful suggestions that you can accept or decline and in all, we aim to serve you right. But however good our intentions may be, we are limited to selecting goods, processing and delivering them only as you request. We cannot act beyond what you clearly communicate to us.<\/p>\n

We therefore urge our customers to be clear and specific when interacting with our sales team in order to achieve fulfilment.<\/p>\n

<\/p>\n

Return Policy<\/h2>\n

Due to the nature of products we sell, you can only reject and return goods at drop-off through the delivery agent that is making the delivery. Although we will not accept responsibility for goods not returned through this process, our help lines are always open for discussions. We offer refund for unreturned goods in special cases, so don’t be afraid.<\/p>\n

Perishable goods<\/h4>\n

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• For perishable goods, we will gladly accept returns necessitated by errors made by our sales team, return of wrong, expired, tampered or spoilt products as well as return of mishandled products. You are encouraged to share with our Customer Success Agent via WhatsApp photographs showing why you are returning such product. You may further return products delivered to you more than four hours after you were told the product has left for delivery.<\/li>\n
• Due to the dynamic nature of the market, you are not entitled to return products based on your expectation of measure or price since measures and prices may change without notice as is obtainable in the food and grocery market. Food processing doesn\u2019t fall within the scope of our service although we may sometimes offer to help; as such, returns cannot be made on the basis of failed or unsatisfactory food processing.<\/li>\n<\/ul>\n

  Packaged products<\/h4>\n

  \n
  • Packaged products can be returned if they are delivered spoilt, expired or tampered with. Please share photographs of such suspected tamper, product expiration date or spoilage with our CSA via WhatsApp for confirmation before return.<\/li>\n<\/ul>\n

    Homemade meals<\/h4>\n

    \n
    • Your meal orders are doubly nylon-sealed. The first nylon-seal lie underneath the lid and it is made with a transparent adhesive nylon while the second is an outer nylon tied at the top with a ribbon. While the outer nylon can be ruffled on transit, the inner nylon-seal should not be ruffled. You are advised to share photographs of meals you suspect to be tampered-with with our CSA via WhatsApp. Our CSA will advice you on whether or not the food was tampered with and you will be advised to return any meal we believe so.<\/li>\n
    • You can also return a meal when an entirely different meal other than what you requested is delivered to you.<\/li>\n
    • Beyond a confirmed incident of tampering or a total meal swap, other complaints can be resolved and may not warrant a return.<\/li>\n<\/ul>\n

      Refund Policy<\/h2>\n

      \n
      • Refund for returned goods will be made within 48 hours. Whether refund will be made in full or in part is subject to circumstances surrounding individual cases.<\/li>\n
      • Refund for undelivered goods will be made within 48 hours in full.<\/li>\n
      • Cost of dispatch will be refunded when cause of return emanates from our sales and services unit. In cases where such dissatisfaction emanates from a customer\u2019s ineffective communication, cost of dispatch will not be refunded.<\/li>\n
      • Only amount received for specific items can be refunded.<\/li>\n<\/ul>\n

        Privacy Policy<\/h2>\n

        \u00a0Comments<\/h4>\n

        When visitors leave comments on website we collect the data shown in the comments form, and also the visitor\u2019s IP address and browser user agent string to help spam detection.<\/p>\n

        An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https:\/\/automattic.com\/privacy\/.<\/p>\n

        <\/p>\n

        Media<\/h4>\n

        If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.<\/p>\n

        <\/p>\n

        Cookies<\/h4>\n

        If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.<\/p>\n

        If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.<\/p>\n

        When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist afterwards. If you log out of your account, the login cookies will be removed.<\/p>\n

        If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.<\/p>\n

        <\/p>\n

        Embedded content from other websites<\/h4>\n

        Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.<\/p>\n

        These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.<\/p>\n

        <\/p>\n

        Who we share your data with<\/h4>\n

        If you request a password reset, your IP address will be included in the reset email.<\/p>\n

        <\/p>\n

        How long we retain your data<\/h4>\n

        If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.<\/p>\n

        For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.<\/p>\n

        <\/p>\n

        What rights you have over your data<\/h4>\n

        Suggested text: <\/strong>If you have an account on this site, or have left comments, you can\u00a0 request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.<\/p>\n

        <\/p>\n

        Where we send your data<\/h4>\n

        Beside being published on our website, visitor comments may be checked through an automated spam detection service.<\/p>\n

         <\/p>\n

        <\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":"

        Foodie! Policies Just like everything about Foodie!, our policies are just as simple and friendly too. Overview At Foodie!, we are mindful of the diverse preferences of our customers and of the sensitive nature of consumables. We are totally on your side and will help you achieve your aim whenever you make a purchase from […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n

        This is a sample page.<\/b><\/p>\n\n\n\n

        Overview<\/h3>\n\n\n\n

        Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n

        To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n

        Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n

        Additional non-returnable items:<\/p>\n\n\n\n

        \n
        • Gift cards<\/li>\n
        • Downloadable software products<\/li>\n
        • Some health and personal care items<\/li>\n<\/ul>\n\n\n\n

          To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n

          Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n

          There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n

          \n
          • Book with obvious signs of use<\/li>\n
          • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n
          • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n
          • Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n\n\n\n

            Refunds<\/h2>\n\n\n\n

            Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n

            If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\nLate or missing refunds<\/b>\n\n\n\n

            If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n

            Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n

            Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n

            If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\nSale items<\/b>\n\n\n\n

            Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n

            Exchanges<\/h2>\n\n\n\n

            We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n

            Gifts<\/h2>\n\n\n\n

            If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n

            If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n

            Shipping returns<\/h2>\n\n\n\n

            To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n

            You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n

            Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n

            If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n

            Need help?<\/h2>\n\n\n\n

            Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-120","page","type-page","status-publish","hentry"],"yoast_head":"\n